Returns & Exchanges
At KC Needlepoint, we want you to be completely satisfied with your stitching projects. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund or exchange.
Verify Eligibility
Ensure your items are in their original, resaleable condition; please note that printed canvases, opened thread kits, and custom orders are final sale.
Contact Support
Email our customer service team with your order number to obtain a Return Authorization (RA) number and the correct shipping address for our warehouse.
Package Your Items
Securely pack your items in their original packaging to prevent damage during transit and include a copy of your packing slip inside the box.
Ship and Track
Send your return using a trackable shipping method of your choice; once received and inspected, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing